Frequently Asked Questions
Q. Things do do in Cancun?
If this is your first time coming to Cancun, you have to know there are plenty of activities in the region to enjoy with your family and friends. If you’re looking for adventure, then you should definitely try one of our tours including ATVs, rappel, zipline or cliff jump. If you’re looking for a more cultural excursion, then you should go to one of the archeological sites on the area such as Tulum, Coba or Chichen Itzá where you will discover the ruins of the Mayan civilization. You can also enjoy other water attractions such as natural reserve mixed with snorkel and adventure in a park like Xel-ha.
Q. What Mayan ruins are close to Cancun?
Tulum and Coba are the closest ruins from Cancun (2 hours drive give or take). If you have more time and want to discover a much bigger site, then you should definitely go to Chichen Itzá. If your departure point is from Playa del Carmen, then you’re only 1 hour away from Tulum, 1:30 from Coba and 2 hours from Chichen Itzá.
Q: Should I go to Tulum or another ruins site?
For cruise passengers, Tulum is the best option. It’s close, doesn’t take too long to tour, and it is highly memorable. For hotel guests, we always recommend Chichen Itzá, but if the drive seems too long, then Tulum is a great option. You’ll always remember looking out over that sea. Then you have the rest of the day to do as you please.
Q: Snorkeling in Cancun?
If you’re looking to a snorkeling activity, you should definitely consider our tours in Isla Mujeres, Puerto Morelos, Cozumel, or Xel-ha. Those are the best spots to snorkel in the Riviera Maya.
Q: Things to do in Cancun with kids?
Good news is that most of our activities can be done with your kids! Although, there are some tours that fit better for a family time. Get in touch with one of our representatives to recommend you the tour that fits you best!
Q: What are your children rates?
Our children rates are as follows:
– Children: from 4 to 11 years old.
– Children under 4 years old who don’t pay the fee but may not use the seat.
Q: How do I reserve Cancun tours and activities on the site?
On our website you will find an easy way to book any Cancun tour or Riviera Maya activity for your vacation. We have more than 35 Cancun excursions to choose from! For easy site navigation, we’ve organized our Cancun tours by activities and locations. Just push the “Book Now” button on every tour single page and you will be redirected to our checkout page. After completing a simple form with your information, you’re ready to pay and receive the confirmation of your purchase. You’ll receive a confirmation e-mail of your purchase.
Q: Besides Cancun tours, can I reserve Cancun airport shuttles on the site?
YES, you can book your Cancun airport transportation through our private shuttle reservation system, both for when you arrive in the Mexican Caribbean and for your return trip home. We have shared and private Cancun airport transfers, you can choose the one that best suits your needs and budget. The reservation process is exactly the same as in the case of the tours in Cancun. Take a look at our Cancun airport transfers section for more information.
Q. Is pre-booking activities and travel on the internet necessary?
Yes! Many people who decide to wait until their arrival in Cancun to book their activities find out that the popular activities, sell out weeks in advance. They are disappointed, and have to settle for the second-rate activities. They are also shocked to find out that most hotels and travel agencies add significant surcharges onto the tour rates that they charge. Our tour discounters are able to offer big savings over those hotel tour desks, and we consolidate many tour operators into one site so you can have the widest selection possible. Cancun hotels, and also hotels in Playa Del Carmen and the Riviera Maya, as well as other Mexico locales charge tour companies a fee to set up their booth at the hotel. To cover this charge, and the commissions that the hotel receives for tours sold, the tour provider must charge higher rates to cover their costs. If you reserve online in advance, you’ll avoid all those nasty hotel surcharges and save money on your Cancun tours, excursions and activities!
Many of the most popular Cancun activities, excursions and tours sell out well in advance. If you want to swim with turtles, or take a jungle tour, you’d better reserve online before you travel, or you’re taking a big chance on being disappointed.
Q: Is it secure to provide my credit card information?
Yes it definitely is, because in order for us to make the purchase process quick and safe for both buyer and supplier we have implemented a secure tool powered by Peek.com to make the transactions so you do not have to worry; you are purchasing in a safe site. You can verify our SSL encryption (secure socket layer) which is the internet standard measure of security. As with all internet transactions, paying with a credit card is recommended because credit cards offer fraud protection. You will usually be refunded by your credit card company should any type of fraud take place. You can book online with Paradise Adventours and our featured merchants without fear.
Q: What is your cancellation policy?
If you cancel with 76 hours prior notice you will receive a full refund. Full refund also applies for sickness with a doctor prescription. If cancellation arrives within 48 hours, 50% refund will be issued. If you cancel 24 hours before the excursion, you will receive a 20% refund.
Q. What if the activity I'm interested in is not featured on your site?
If you don’t find the activity you’re looking for, try searching our site using the search box in the right column. Sometimes the exact activity for you is just hiding in another category. For instance, on our Cancun Snorkeling page, Xel-Ha is one of the most popular snorkeling destinations in Cancun. You can also get int ouch through our live chat and one of our representative will get back to you asap.